12 months from the date it's issued. 

Vouchers can't be exchanged for cash, can be passed to someone else only with our written agreement, and can't be extended once expired.

Enter the voucher code on the payment page at checkout. Its value is added to your account as credit and taken off your order automatically. If it doesn't cover the full price, you pay the balance by card; any credit left over stays on your account for next time.

You get honest advice from people who have paddled professionally for over 21 years. We'll recommend what you actually need, not whatever needs selling.

No. We sell at the manufacturer's recommended price. 

Buy cheap, buy twice!

Yes. You can cancel within 14 days of receiving the goods: tell us clearly, then return them within a further 14 days. We refund you within 14 days of getting them back, not including standard delivery.

You pay return postage unless the item is faulty or misdescribed. We may reduce the refund if goods have been used, damaged or handled more than you would in a shop. 

Personalised items and opened hygiene items can't be returned unless faulty.

Call us on 01473 375 026, Monday to Saturday, 9am to 6pm. We'll deal with the manufacturer on your behalf and do everything we can to put it right. 

Your legal rights for faulty goods always apply.